Terms of Service - Singapore

Last updated: July 23, 2025

Table of Contents

This document outlines the Terms of Service specifically for users accessing and utilizing the services of Arrival Assist (operated by GlobEntry Services LLC) within Thailand. By accessing or using our services, you agree to be bound by these Terms, which are designed to comply with relevant Thai laws and regulations, including the Civil and Commercial Code, the Consumer Protection Act, and the Electronic Transactions Act.

1. Introduction and Acceptance of Terms

Welcome to Arrival Assist. Our platform provides professional assistance for obtaining various travel-related documents, including but not limited to arrival cards, for foreign visitors to various destinations, with a specific focus on facilitating smooth entry into Thailand. These Terms of Service constitute a legally binding agreement between you, the user or customer, and GlobEntry Services LLC (referred to herein as "the Company," "we," "us," or "our").

By accessing, browsing, or using any part of our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. About Our Services

Arrival Assist operates as a private agency dedicated to simplifying the process of obtaining travel documents. We are not affiliated with, endorsed by, or representatives of any government entity. Our services are distinct from government-issued processes and are provided for a private fee. We do not provide legal advice, immigration advice, or guarantee the approval of any application by government authorities. Our role is to assist you in preparing and submitting your applications accurately and efficiently.

Our services for Thailand-bound travelers include, but are not limited to:

  • Information Provision: Offering up-to-date information regarding the requirements for digital arrival cards and other necessary travel documents for entry into Thailand.
  • Application Assistance: Guiding you through the application process, ensuring all required fields are correctly filled and necessary documents are prepared.
  • Status Updates: Providing timely updates on the status of your application as it progresses through our system.
  • Document Delivery: Delivering completed and processed travel documents, such as digital arrival cards, to you via email or other agreed-upon electronic means.

Important Notice: We strive to ensure the accuracy and reliability of the information and assistance we provide. However, government policies and requirements can change without prior notice. It is ultimately your responsibility to verify the latest requirements directly with the relevant Thai authorities.

3. User Obligations and Responsibilities

To effectively utilize our services, you, as the user or customer, agree to the following obligations:

  • Accuracy of Information: You must provide accurate, complete, and truthful personal data and all other information required for your application. Any discrepancies between the information provided and your official identification documents may lead to delays or rejection of your application by government authorities. You are solely responsible for correcting any errors in the information you provide before submitting payment.
  • Legal Capacity: You must be an adult with the legal capacity to enter into contracts under Thai law (generally 20 years of age or older). If you are applying on behalf of a minor, you must be their parent or legal guardian and possess the legal authority to do so.
  • Compliance with Laws: You agree to comply with all applicable laws and regulations in Thailand and your country of residence when using our services.
  • Payment: You agree to pay all fees associated with the services you select. Details of these costs will be clearly presented on our payment page. You confirm that you are the authorized owner of the payment method used and authorize us to process the transaction.
  • Review and Confirmation: Before finalizing your payment, you must carefully review all application details and these Terms of Service. Your confirmation of payment signifies your acceptance of these Terms and the accuracy of the information provided.

4. Costs and Payment

The fees for our services are clearly displayed on our website's payment page. These fees are for the professional assistance provided by Arrival Assist and are separate from any government fees or charges that may be required for the actual travel documents. We reserve the right to modify our service fees at any time without prior notice. However, any changes in fees will not affect services for which payment has already been confirmed.

We accept various payment methods as indicated on our website. To avoid any processing issues, please ensure you use only approved payment methods. All transactions are processed securely. In the event of a payment dispute or chargeback, we reserve the right to suspend or terminate your access to our services and pursue all available legal remedies.

5. Limitations of Guarantees and Liability

Your use of the Arrival Assist website and services is at your sole risk. While we strive to provide a reliable and secure platform, we cannot guarantee uninterrupted access, error-free operation, or that our website will be free from viruses or other harmful components. Occasional interruptions for maintenance, updates, or unforeseen technical issues may occur.

Under Thai law, and to the fullest extent permitted, GlobEntry Services LLC, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Specifically, and without limiting the generality of the foregoing:

  • We are not responsible for the outcome of your application, as approval rests solely with the relevant government authorities in Thailand.
  • We are not liable for any delays, rejections, or issues arising from inaccurate or incomplete information provided by you.
  • We are not responsible for any changes in government policies, regulations, or processing times that may occur after you have submitted your application.
  • We are not liable for any damages or losses resulting from your unlawful use of our website or services, or from any third-party actions.
  • We do not guarantee compliance with legal age requirements for users accessing this website. Parents and guardians are responsible for monitoring and controlling internet use by minors.

6. Intellectual Property Rights

The domain Arrival-Assist.com and all its subpages, along with all content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by GlobEntry Services LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. This includes, but is not limited to, the trademark Arrival Assist and its associated logos. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website and our services strictly in accordance with these Terms. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as generally permitted by the website's functionality for personal, non-commercial use. Any unauthorized use of the intellectual property is strictly prohibited and may result in legal action.

7. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Thailand. This choice of law is made to ensure clarity and consistency in the legal framework applicable to our operations within Thailand and to provide a predictable legal environment for our users in Thailand.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by negotiation in good faith between the parties. If the parties are unable to resolve the dispute through negotiation within a reasonable period (e.g., thirty (30) days), the dispute shall be submitted to the competent courts of Thailand. We encourage users to first contact our Customer Service Department to seek a resolution for any issues or complaints.

8. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

9. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at:

GlobEntry Services LLC
1111B S Governors Ave, #37342
Dover, DE 19904, United States

Email: care@arrival-assist.com

We simplify your airport arrival by providing a fast, secure application process

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Contact Us

  • Care@arrival-assist.com
  • GlobEntry Services LLC, 1111B S Governors Ave, #37342, Dover, DE 19904, United States

Arrival-Assist.com (and all its subpages) belongs to GlobEntry Services LLC, 1111B S Governors Ave, #37342, Dover, DE 19904, United States. We are a private agency who assists individuals to apply for travel documents. We are not affiliated or endorsed to any Government, nor do we provide legal advice, but we bring travelers specialized support about the application process for a private fee.