frequently asked questions
These frequently asked questions address various aspects of the Digital Arrival cardplatform for foreign visitors, including its use and the immigration process:
How do I start my application?
You can start your application by clicking on the ‘Apply Now’ button on the homepage. This will take you to our multi-step application form where you can provide your information and upload required documents.
What documents do I need to provide?
You’ll need to provide a valid identification document (passport, driver’s license, etc.) and a proof of address (utility bill, bank statement, etc.) that is no more than 3 months old. Additional documents may be required depending on your specific situation.
Can I save my application and complete it later?
Yes, our application system automatically saves your progress. You can return at any time by using your application ID or the link provided in your email confirmation.
How long does the application process take?
Processing times vary, but most applications are reviewed within 7-10 business days. You can check the status of your application at any time using your application ID.
What file formats are accepted for document uploads?
We accept documents in PDF, JPG, and PNG formats. Each file must be less than 5MB in size. Please ensure that all text is clearly legible in your uploaded documents.
How will I be notified about my application status?
You’ll receive email notifications about any changes to your application status. You can also check your application status at any time by using the ‘Check Status’ feature on our website.
What should I do if I've made a mistake on my application?
If you haven’t submitted your application yet, you can simply go back and edit the information. If you’ve already submitted your application, please contact our support team immediately to assist you with the correction.
How secure is my information?
We take security very seriously. All data is encrypted using industry-standard SSL technology, and we follow strict data protection guidelines to ensure your personal information remains confidential.
What happens after I submit my application?
After submission, you’ll receive a confirmation email with your application ID. Our team will review your application and may contact you if additional information is needed. You can track the status of your application online.
Can I apply on behalf of someone else?
Yes, you can complete an application on behalf of someone else, but the person you’re applying for must provide authorization. There may be additional verification steps in such cases.